[Update 4.29.14: I’ve since received a link to the movie, t-shirt, and poster. Still waiting on the shipment of the DVDs.]
The Veronica Mars Movie Project is definitely a momentous event. It was the highest funded film project in Kickstarter’s history. Fans were lauded for the success, showing the studio powers-that-be that the viewers know what they want are are willing to support it.
I am one of those supporters.
Veronica Mars was a show that I was always aware of, figured I would enjoy, but never got around to actually watching. My sister started watched the series kept urging me to watch it. To date, I have only seen one episode of the show. Still, when I saw a post on tumblr advertising the Veronica Mars Movie Kickstarter, I immediately forwarded the information to my sister. I told her I’d be willing to go half on it with her, and I planned on catching up on the show by the time the movie came out.
I do recall seeing all the rewards and having an inkling that there may be problems when it came to fulfilling the rewards of the pledgees. But I thought (possibly naively) that since this was being supported by a major studio and people experienced in the television biz, that they would have all their ducks in a row. Or they would learn a really hard lesson. Anyway, I was confident about getting what I paid for.
As an official Backer of the project, I received frequent email updates about the production of the movie and the status of the rewards. I recall getting an email a few months back saying when the t-shirts would be shipping. I waited with anticipation for something to come in the mail. Time passed and nothing came, but I forgot easily forgot about it, as I got caught up in the goings on of everyday life. I was more expectant of receiving my Lizzie Bennet Diaries DVD, anyway.
As the release date for the movie neared, though, I began to pay more attention to those emails. My sister was eager to see the movie. After informing her that we would be receiving a download link to the movie on March 14, the release date, she decided to host a little “viewing party” at her home.
I received an email update with information on how the movie links would be distributed. The instructions were as follows:
IF YOUR REWARDS DOI NCLUDE
A DIGITAL COPY OF THE MOVIE…
You will receive an email with a digital download code and instructions TOMORROW, March 14. The email with your code will provide more complete details about your download, including instructions on how to redeem it and start watching.
I waited anxiously to receive the link. The company was supposed to send out test emails before the sending out the actual link to make sure that the email addresses worked. I never received any of these.
Hours passed. I checked all of my email accounts, afraid I would miss the link if it got sorted into the SPAM folder.. I had recently changed the email associated with my Kickstarter account, so I suspected that may have had something to do with it. I looked through the notes on the Backers update pages, trying to find a solution to the problem. I also wanted to know if anyone else had the same issue. I was greeted with a barraged of angry comments of expressing people’s difficulty with using Flixster. Turns out that was a whole ‘nother issue.
My problem was not having received ANYTHING. At all.
I found a link to the help site for issues with tshirt orders. I thought that was a good place to start. I had no idea how long it would take for them to reply. I received an automated confirmation email stating that it could take up to 3-4 days. Thankfully, I got a reply a few hours later, at 9:36 p.m., Friday.
Unfortunately, we were unable to locate your pledge using this email address. Please reply with the original email address associated with your pledge and the Amazon Payments transaction ID.
You can find your Amazon Payments transaction ID on the email confirmation you received from Amazon Payments for your Kickstarter pledge. Alternatively, you can log in to your Amazon Payments account and find the transaction ID in your history by clicking on ‘Your Account’.
Thank you for all your support!
– Veronica Mars Customer Support
I looked in my email and could not find the confirmation email. It was a year ago, I could have deleted it, no big deal. I then looked through my Amazon.com account history to find proof of the transaction. I couldn’t find it there either. At this point, I’m also wondering if the money was ever actually taken out of my bank account. I looked through my old bank statements and found a transaction for the appropriate amount paid to Slave Rats, Inc. I google the name, confirming that this is Rob Thomas’ production company.
I contacted Amazon, hoping they could help me locate the transaction. I emailed them on Saturday morning and received a reply about 3 hours later. Amazon Support, wonderful people, sent me a link to the payment information, including the Transaction ID#.
So they definitely took my money. I forwarded this information to the Veronica Mars Support Team.
In the end, my sister and I didn’t watch the movie on Friday night as planned. I downloaded the movie from another source. We watched it on my laptop Saturday afternoon and ate the Veronica Mars themed cookies she had made the night before. The movie was great, by the way.
As I write this, I’m still waiting to hear back from the Veronica Mars people.
In the end, I just want to get all the things that we paid for.